Contact Upform: Talk to Our Team

Three routes, one inbox

Pick the closest one, or just use the first

All three reach the same inbox. The split only exists so the right person opens yours first.

General and support

A question about a question type, a logic rule that is not firing, an integration that stopped syncing, or anything else about your account. Include the form link and we can usually answer on the first reply.

hello@upform.com

Upgrade to Pro

Online checkout is not live yet, so Pro accounts are set up by hand. Send one line with the email address on your account and we will switch it on and reply the same day.

Request a Pro account

Press or partnerships

Logos, screenshots, product facts, a founder quote, or an integration you would like to build with us. Say what you are working on and your deadline, and you will get a straight answer either way.

hello@upform.com

Built with Upform

Or send it as a form, one question at a time

Our own contact form is a published Upform form, cloned straight from the contact form template and left almost as it comes. Five questions, one screen each, about forty seconds end to end.

A Single Choice step routes your message before anyone opens it.
A File Upload step takes a screenshot or a screen recording of the bug.
Every submission lands in Slack, so nothing waits for someone to refresh an inbox.

Clone this contact form How embedding works

upform.com/f/say-hello

4 →

What can we help with?

Press a letter. It decides who reads this first.

A Something is broken

B Upgrade my account to Pro

C Press or partnership

D Something else

Next →press Enter ↵

Before you write

Four things already have an answer

These are the questions that reach us most often. If yours is one of them you will get an answer faster from a page than from us.

What does it cost? The free plan is $0 forever with unlimited forms and unlimited responses; Pro is $12 a month. See the full pricing page.
How do I build the thing I have in mind? Question wording, logic and layout are covered in the form and survey guides, including how to make a survey.
Did you ship the thing I asked for? Every change is written up on what's new, newest first.
Is it safe to collect personal data here? Read the security overview, the privacy policy and the data processing agreement.

Frequently asked questions

How fast will I get a reply?

Write to hello@upform.com and you will normally hear back the same working day. Upform is a small team and there is no ticket queue in front of us, so the person who answers is the person who can change the product. A message sent over the weekend gets picked up on Monday.

Where is my form data stored and who can read it?

Every table in Upform is protected by row-level security, so a response row is readable only by the account that owns the form, and file uploads are scoped to the form they were submitted to. A form stays private until you publish it, and public submissions pass through invisible reCAPTCHA v3. The full description is on the security page, and the data processing agreement covers the contractual side.

How do I report a bug?

Email hello@upform.com with the link to the form, the browser and device you were using, and what you expected to happen instead. A screenshot or a short screen recording usually removes an entire round of back-and-forth. Anything that blocks a form already collecting responses goes to the front of the queue.

Can I request a feature?

Yes, and it is the most useful email you can send us. Describe what you are trying to collect and where the current build gets in the way, rather than naming the feature you have in mind, because the problem tells us more than the solution does. Requests we ship are written up on the what's new page, and Pro accounts get early access to features still in progress.

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